Terms and Conditions of hiring Children's Party Bus
To avoid any doubt and put your mind at ease we felt it necessary to write our terms and conditions to allow the responsible adult who is booking the Party Bus to know what we expect from you and the children, and what you can expect from us! But please be assured that our company objective is to give your child a wonderful fun filled Double Decker Bus Party!
If your booking is within the clean air zone you must inform us as there is a additional charge of £50. Failure to inform us and pay the charge can lead to booking being cancelled.
Bookings; Bookings are only deemed as secure and these terms and conditions are accepted when the Party Bus receives the deposit of £40, this deposit is non refundable. All deposits must be returned to us on receipt of invoice to secure your booking, failure to do so may result in the date and time being offered to someone else. The remaining balance is payable 14 days before the party if paying by cheques please allow adequate time to clear if payments are not received in a timely manor your booking may be cancelled. The Party Bus accepts no responsibility for reminding you that this balance has become due, please note any payment will not be acknowledged unless you have requested it. Access; Please note that it is your responsibility to ensure that access is available for “Burtha the Big Bus” at your location. Our driver will endeavour to find the most suitable routes, but we will not be held responsible for having to cancel the party due to us not being able to gain access. Parking is usually at the kerbside and as like any vehicle it is has tax, mot and insurance, we have no exceptions! Please check the following for Access; Burtha the Big Bus needs about 5 car lengths to manoeuvre. No LOW bridges. No LOW trees – Yes, I know it looks okay, but have you looked from the perspective of the Bus being 13.9ft high, which is higher than a dustcart or a fire engine! How wide is the road? – Would it be possible to get a bus and a car safely passed each other without any damage to either vehicles? We cannot park on the path or a grass verge. If the Party Bus is on route to your location and access cannot be gained due to the above or the driver deems the route as unsuitable for a Double Decker Bus, then Party Bus will not be liable for being late and we will contact you to advise you if this does happen. Operations; The Party Bus will remain stationary for the duration of the party, we need to plug into a power supply, so please ensure one is available. (Direct into wall) The Party Bus will endeavour to arrive at least 10 minutes prior to the agreed time, and will not accept liability for any delay in reaching any venue due to road works, traffic chaos or any other highway hazard and when possible add the time to the end of the party. Please encourage the children to remain on the bus at all times.
Unforeseen circumstances; In the unlikely event that due to mechanical breakdown, adverse weather conditions or other uncontrollable circumstances, and we are unable to fulfil your confirmed booking we will advise you as soon as this occurs and seek alternatives with guidance from you, the hirer. If the Party Bus is unable to attend a booking due to the negligence of the Party Bus, an alternative will be offered or a refund shall be paid to you in full. Safety and Rules of Play; Safety is our paramount concern; therefore we have to put in place rules to ensure the safety of all our guests. These rules are displayed on the lower deck. Injured or unwell children are NOT allowed on the Party Bus. Adults must not; consume alcohol or bring glassware onto the bus. Adults are NOT allowed down the slide, we reserve the right to charge the hirer if this happens and the slide cracks! (It has happened!) There is limited space on the bus, so only the parents of the birthday child are welcome to stay. Damage; Party Bus does not accept responsibility for any loss, damage, oil deposits on driveways etc, inconvenience, injury or death arising from any accident, breakdown or delay attributable to reasons beyond our control. The Party Bus cannot be responsible for any valuables. In the unlikely event of damage to our equipment or vehicle by harsh treatment or vandalism that is deemed purposeful, we reserve the right to charge the contracted person the full amount to repair or replace the equipment. Complaints; We take complaints very seriously, so in the unlikely event that you are unhappy with our service then please raise it with a member of staff/Driver, as we will try to rectify all complaints at the time of them occuring. If the problem can't be rectified on with or at the partybus You have the right to cancel there and then and will receive a refund. No party that has finalised is eligible for refund.
Cancellation Policy £40 is non refundable, in the unforseen circumstance you need cancel 14 days before the party we can look at rescheduling your party but no refund will be given, if you have made any payments before 14 days before the party we will issue a refund minus your £40 deposit.