Terms and Conditions

Bookings; All bookings are deemed as secure and these terms and conditions are accepted when the Party Bus receives the deposit of £40. All deposits must be returned to us within 7 days to secure your booking, failure to do so may result in the party date and time being offered to another parent. The balance is payable 14 days before the party; and Party Bus accepts no responsibility for reminding you that this balance has become due and payment will not be acknowledged unless requested.
Access; Please note that it is your responsibility to ensure that access is available for “Burtha the Big Bus” at your location.  Our driver will endeavour to find the most suitable routes, but we will not be held responsible for having to cancel the party due to us not being able to gain access. Parking is usually at the kerbside and as like any vehicle she has tax, mot and insurance, we have no exceptions!
Please check the following for Access;
Burtha the Big Bus needs about 5 car lengths to manoeuvre.
No LOW bridges.
No LOW trees – Yes, I know it looks okay, but have you looked from the perspective of the Bus being 13.9ft high, which is higher than a dustcart or a fire engine!
How wide is the road? – Would it be possible to get a bus and a car safely passed each other without any damage to either vehicles? We cannot park on the path or a grass verge.
If Party Bus is on route to your location and access cannot be gained due to the above or the driver deems the route as unsuitable for a Double Decker Bus, then Party Bus will not be liable for being late and we will contact you to advise you if this does happen.
Operations; The Party Bus will remain stationary for the duration of the party.  Party Bus will endeavour to arrive at least 10 minutes prior to the agreed time, and will not accept liability for any delay in reaching any venue due to road works, traffic chaos or any other highway hazard.  The children remain on the bus no getting on and off!
Unforeseen circumstances; In the unlikely event that due to mechanical breakdown, adverse weather conditions or other uncontrollable circumstances, and we are unable to fulfil your confirmed booking we will advise you as soon as this occurs and seek alternatives with guidance from you, the hirer. If the Party Bus is unable to attend a booking due to the negligence of the Party Bus, an alternative will be offered or a refund shall be paid to you in full.
Safety and Rules of Play; Safety is our paramount concern; therefore we have to put in place rules to ensure the safety of all our guests. These rules are displayed on the lower deck.
            Injured or unwell children are NOT allowed on the Party Bus.
Adults must not; consume alcohol or bring glassware onto the bus. Adults are NOT allowed down the slide, we reserve the right to charge the hirer if this happens and the slide cracks! (It has happened!) There is limited space on the bus, so only the parents of the birthday child are allowed to stay.
Damage: Party Bus does not accept responsibility for any loss, damage, oil deposits on driveways etc, inconvenience, injury or death arising from any accident, breakdown or delay attributable to reasons beyond our control. Party Bus cannot be responsible for any valuables. In the unlikely event of damage to our equipment or vehicle by harsh treatment or vandalism that is deemed purposeful, we reserve the right to charge the contracted person the full amount to repair or replace the equipment.
Complaints; We take complaints very seriously, so in the unlikely event that you are unhappy with our service then please raise it with a member of staff, as we will try to rectify all complaints at the time of them occuring.